If your order arrives damaged, you need to call 281-392-1166 or email firstname.lastname@example.org within 24 hours to notify us of the problem. We will request photos. A shipping label and RMA will be issued upon receipt of damaged product photos.
*WE DO NOT ACCEPT USED PRODUCTS FOR RETURN OR EXCHANGE
*All returns must have the original receipt or invoice
*All product return shipments must include all original internal packing materials, boxes and containers.
*All in store returns must have the order invoice or receipt and government ID
Any return for STORE CREDIT may be subject to a 10-18% restocking fee. This fee may be waived for the following reasons:
- Carrier damage
- Defective product
- Received incorrect product
- Product was an extra item not ordered
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
Any items that have been used and are not in New Original Condition may not be returned.
In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by store credit only and processed within 48 hours of receiving the items back to our location. Cancelled orders will be refunded in the form of store credit within 24 hours of customers request. There are no cash refunds.